MaSSH

Payment

The Malaysian Society for Simulation in Healthcare (MaSSH) uses iPay88 Internet Payment Service for online payment on this website.

iPay88 Internet Payment Service is operated by iPay88 (M) Sdn Bhd. iPay88 (M) Sdn Bhd will be shown on your Credit Card/Bank statement and you will also receive a notification e-mail from iPay88 on any transaction.

Payments are accepted for the following:

  1. Membership Registration and Renewals
  2. Event Registration

The rates for membership and events are available through the portal link at https://portal.massh.org.my/ and viewable after login. The rates are subject to revision from time to time, at the discretion of the Malaysian Society for Simulation in Healthcare (MaSSH).

Refund Exchange Policy

Membership

Payment for membership renewal is non-refundable.

Payment for membership registration is only refundable in the case of rejection of the membership application by the Malaysian Society for Simulation in Healthcare (MaSSH). In cases of membership rejection, you will be notified either by call or email.

 

Event

Payment for event registrations are non-refundable.

Refunds are only allowed in the case of event cancellation or postponement made by the Malaysian Society of Simulation in Healthcare (MaSSH). In cases of event cancellation or postponement, you will be notified either by call or email.

Event rates may vary between different events, membership status, local and international participants. Please view the applicable rates before registering for any event.

 

Documents Required for Refunds

To facilitate any approved refunds, you will be required to furnish the Malaysian Society of Simulation in Healthcare (MaSSH) the following documents:

  • Original proof of successful payment.
  • Screenshot of account statement clearly showing the account holder name, bank name and bank account number. Please note that refunds will only be made back to the account which payment was made from.
  • Any other documents deemed necessary by the Malaysian Society of Simulation in Healthcare (MaSSH).

 

Late or Missing Refunds

  • If you have not received a refund yet, first check your bank account again.  It may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at mymassh@gmail.com

 

MaSSH Merchandise

Thank you for purchasing our merchandise!

We offer exchange within the first 30 days of your purchase. If more than 30 days have passed since your purchase, you will not be offered an exchange of any kind.

Eligibility for Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.

 

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, send us an email at mymassh@gmail.com and send your item to: Malaysian Society for Simulation in Healthcare (MaSSH), Unit Pendidikan Kesihatan (UPK), Jabatan Perubatan Kecemasan, Hospital Canselor Tuanku Muhriz, Jalan Yaacob Latif, 56000 Cheras, Kuala Lumpur, Malaysia.

 

Notification

Once your returned item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your request for exchange.

If it is approved, then your exchange request will be processed within 30 days.

 

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Additional shipping costs may apply for shipping of replacement items. You will be advised on the additional shipping costs.
  • Shipping costs are non-refundable.
  • Depending on where you live, the time it takes for your exchanged product to reach you may vary.
  • We cannot guarantee that your returned item will reach us.